Do you offer free shipping?
Yes, all shipping is free. No minimums or surprises! We offer free shipping because you asked for it.
When will I receive my order?
We use standard ground shipping for all of our orders which can take up to 10 business days to reach you under normal conditions. High volume shipping seasons, such as the holiday season or other extenuating circumstances (like COVID) may impact your shipping time but please know that we work to get your products to you as fast as we can. For all orders placed before 2 pm, your order will be shipped the same day.
Can I pick up my order from you directly instead of shipping it?
Not at this time. All SHINE orders are shipped directly from our manufacturing facility.
Where do you ship to?
As a proudly Canadian owned and operated company, SHINE products are shipped to all Canadian addresses from coast to coast to coast. This includes all 10 provinces and 3 territories. SHINE products only ship to Canadian addresses.
Am I responsible to pay the shipping cost for a product refund?
No. Due to the environmental impacts and costs associated with return shipping, we don’t require you to return your product. You can keep the product(s).