Frequently Asked Questions

You've got questions, we've got answers.

Yes and no.

On orders with 4 or more products (or only the larger SHINE Mood pack) you can track your order.

On orders with 3 or less packs (that don't include the larger SHINE Mood pack), you will not have tracking. Canada Post has an over 97% accuracy rate on delivering our packs so you are in good hands. It can take up to 10 business days to receive your first order. It's worth the wait :).

This allows us to send our packs with the least amount of packaging and offer a low, flat $4 shipping rate, Canada-wide with no limits.
We use standard ground shipping for all of our orders which can take between 7 - 10 business days to reach you under normal conditions. High volume shipping seasons, such as the holiday season or other extenuating circumstances (like COVID) may impact your shipping time but please know that we work to get your products to you as fast as we can. For all orders placed before 2 pm, your order will be shipped the same day.
We offer free shipping on orders over $39. A $4 flat rate is charged for orders below $39.
As a proudly Canadian owned and operated company, SHINE products are shipped to all Canadian addresses from coast to coast to coast. This includes all 10 provinces and 3 territories. SHINE products are only shipped to Canadian addresses.
YES! We love the planet so we’ve made the choice to ensure that our packing is made from compostable, renewable, non-GMO bio-based materials like wood pulp cellulose and cornstarch resin. These ingredients break down faster than typical “biodegradable” packing without leaving harmful residue like microplastics (which pollute our water and food) behind.
Our empty compostable packs can be placed in your backyard or home composter. If you don’t have one, maybe now is a great time to start one! Or you can ask a family or friend to use theirs! Our packaging is also industrial compostable in facilities that have heavy-duty composting equipment.

We wish it was as simple as placing it in your green bin! Unfortunately, since our packing looks and feels like traditional, non-compostable packaging, it often gets mistaken for trash and ends up in the landfill.

If you choose to place your packs in the garbage (or that is the only option available to you) you can feel good that our packs are made from wood and corn will break down with time without leaving harmful, toxic microplastics behind. It’s not a perfect solution yet, but it is progress, which is why we have chosen to go with this packaging option, with the goal of constantly improving.

Municipalities and waste management companies are making improvements that eventually will allow compostable packaging in your green or compost bin.
We offer a 30-day guarantee on all first time purchases! We are confident you will love your SHINE supplements, but if for whatever reason you’re not 100% satisfied with your order within 30 days of your purchase date, please reach out to to have your order immediately refunded.
Please allow up to 7 business days for the refund to appear on your credit card.
No. Due to the environmental impacts and costs associated with return shipping, we don’t require our customers to ship their products back to us to process their refund. You can backyard compost or finish your supply.
SHINE helps you take the guesswork out of choosing the right supplements for you. Our science backed and proprietary, yet simple and fun Health Quiz is researched and designed by our Scientific Advisory Board. Our Health Quiz is based on unbiased clinical studies and over 80 years board experience working closely with patients and customers.

Our Health Quiz addresses your age, gender, lifestyle choices, health habits, and health considerations to help you determine which supplements that are right for you, meeting your unique health needs and goals.

Speaking of goals, we’re the perfect accountability partner. Because we ship your personalized supplements to your door each month, gone are the days of starting a new healthy lifestyle choice only to fall off the wagon because you didn’t have time to run to the store. We’ve got your back!
No fluff or BS here. In addition to our proprietary research backed Health Quiz (see above), our exclusive SHINE supplement blends simply work! We use research-backed, clean ingredients that are proven to be safe, effective, are tested for purity, and are free of preservatives, dyes and cheap fillers. We really care about what goes into our products and we want to help each and every one of our customers become their best selves.

The SHINE Advantage® refers to our exclusive, one of a kind blends that are enhanced with AlphaWave(R) L-Theanine to help you cope better with stress, boost mental muscle while also providing a sense of calm.

Because our main goal is to help you achieve your best self, it didn’t seem logical to offer packaging that would have detrimental impacts on the environment, so we opted to use compostable, renewable, non-GMO bio-based materials. We also know that supporting local is important to you and we’re proudly Canadian-grown!

Plus, we’re saving the best for last. When you join SHINE, not only will you love our products, but you’ll become part of a community that has common values and goals. Together, we can and will live more confidently!
Yes. We have measures in place to ensure your answers are kept 100% private and confidential. As a Canadian-owned company, SHINE is governed by the Office of the Privacy Commissioner of Canada and the Personal Information Protection and Electronics Documents Act (PIPEDA), which we strictly adhere to.
Not at this time. As an eCommerce business, SHINE’s products are available through our website only. Other vendors and retailers charge additional fees to use their platforms which drive up prices. We prefer to manage the sales and distribution of our products so that we can keep our costs down and pass along our savings to our customers.
None whatsoever. We don’t use any sweeteners, preservatives or colourants in any of our products. We deeply believe we should avoid questionable ingredients and feel confident in what you are taking.
Absolutely! All of our ingredients are backed by clinical research and approved by Health Canada as safe and effective. We’re extremely proud of the long-lasting relationships with all our raw ingredient growers that are built on trust. We will never sacrifice the quality of our ingredients. To be extra safe, we require that all our producers provide a Certificate of Analysis. This guarantees the quality and purity of our ingredients. We wouldn’t supply you with anything that we wouldn’t take ourselves or give to our own families!
When we refer to a medicinal ingredient as backed by modern science, it means it has the research to back it up. No guessing games here! We ensure that all of our medicinal ingredients are safe and effective by using fact-based science. Some of the trusted public research sites we used include and 
 All of our products have an NPN (Natural Product Number).

When Health Canada issued our NPN (Natural Product Number), they mandate that each product’s suggested dose has been supported by research to be both effective and safe. 

The SHINE Scientific Advisory Board has also consulted on choosing clinical studies. We’re not paid to refer to studies and simply source them as a value-added resource for you. We will always link back to the original source so that at any time, you too can search these sites to learn more about our ingredients.

IMPORTANT DISCLAIMER: The information contained in clinical studies is for informational purposes only and is not intended as a substitute for the advice of a healthcare professional. Therefore, it should not be used to diagnose or treat any health care problem or for prescription of any medication. Any supplement can interact with other supplements, as well as with foods and pharmaceuticals. Please contact your healthcare professional regarding any medical questions.
Absolutely! All of our ingredients are both gluten and dairy-free! SHINE’s products are also free of common allergens including eggs, soy, corn and caffeine.
Our exclusive SHINE blends are not offered by any other brand and are boosted with AlphaWave® L-Theanine which is backed by clinical studies. AlphaWave® L-Theanine is proven to increases alpha activity, heightening attention and focus, while also having a relaxing effect on the mind. Alpha brain waves have also been proven to stimulate creativity and focused energy.
SHINE Health is a fully subscription-based service. Activating your subscription is easy and you can do so using our self-serve options or directly through our free Health Quiz. Once your order is received, we will automatically ship your monthly supply every month to make your health routine easy. From there, you’re in control of your ongoing shipments and can modify, pause or cancel your subscription at any time, hassle-free!

4 of our 5 products are both vegan and vegetarian, which includes SHINE Energy®, SHINE Unstress®, SHINE Focus®, and SHINE Memory®. Our plant-based capsules are also produced with 100% plant-derived material. In addition to being vegan, our branded K-CAPS® are free of preservatives, allergens and starches.

SHINE Mood®, our fish oil option, isn’t vegan or vegetarian. This product includes fish oil and a soft gel made of gelatin and glycerin which is a commonly used and safe ingredient of bovine (cattle) source. We care and advocate for the respectful and ethical treatment of all animals.
Yes. Our Ph.D. in Biochemistry designed all our products to compliment each other when taken together. Our Scientific Advisory Board also selected these specific ingredients because they work synergistically (the combined effects are greater than the sum of our separate products) together.
Absolutely. Contact us and we will make it right by sending you a replacement at no additional charge.

We would appreciate if you texted or emailed us a picture of the damage so we can improve our package design or processes.

Because of the negative environmental impacts and added expense of return shipping, there is no need to return the product to us.
Not at this time. All SHINE orders are shipped directly to SHINE customers from our manufacturing facility in Halifax, Nova Scotia.
Yes! Your privacy and the security of your personal data is of utmost importance to us. All customer data is encrypted and transmitted using secure protocols. If you have any questions, our service team would be happy to help!

If you have any questions or concerns regarding this, please reach out to our service team, we’d be happy to help!